Frequently Asked Questions About the Restoration Process

How long will the water damage drying process take?

Each situation is different, however, most properties will take approximately 3-5 days to dry completely. A number of things determine drying time including location, duration, and the source of water. Other factors include the type of building materials, weather conditions, and how quickly emergency services begin. We determine when the drying stage is complete through consistent monitoring and evaluation of the water damage restoration process.

Do you bill my insurance company?

Yes. As a courtesy to our customers, we submit all of your water damage restoration paperwork to your insurance company and directly bill your insurance company for our services. Be prepared to supply any supporting materials for the claim. Some of these documents include claim number, policy number, and insurance company information. We work with most insurance companies to cover the cost of our services. However, in the case that your claim is not covered by your insurance provider you will be responsible for all payments.

When do I need to pay?

Payment is collected once service is rendered. It is your responsibility to pay the deductible on the day of service, unless specified otherwise by your insurance claims representative. In the case of self-pay, we will need to collect full payment on the day of service. We offer same as cash 6-12 months financing for qualified buyers.

Do I need to move out?

If you file an insurance claim, you may receive guidance from your insurance representative. We do not require that residents move out during the drying process of water damage restoration, however, there are several things to consider when deciding where to reside. Safety is paramount. Our equipment is as childproof as possible, but we request your supervision in making sure no children play with the equipment. Air movers and dehumidifiers will create some noise and make your property drafty for a few days. If you feel that this is too much of an inconvenience to you, consider finding an alternate place to stay until we compete the restoration process.

Can I turn the equipment off?

No. Turning off the equipment not only slows the drying process down, but your insurance provider will not pay for extra days of drying due to the equipment being powered off.